24
applicants
Operations Manager
at Alpine Elements in French Alps
Operations Manager
Reporting to the Head of Overseas you will over see and manage the day to day operations of Alpine Elements on the ground in France – all aspects of our clients holidays from when they get off the plane to when they check in to go home. We currently transport approx 14000 passengers per year to catered chalet and hotel holidays in the French and Austrian Alps and operate 3 levels of service in our portfolio of 4 hotels and 40 chalets. Our overseas office is located in Aigueblanche near Albertville.
The successful applicant will have many years experience of tour operations and catering in the French Alps and will speak the language fluently. They will be based near to the French office but will spend a considerable amount of time in the various resorts. The Alpine Elements winter programme covers 12 resorts currently and is continually expanding. We employ approximately 135 winter staff and 75 summer staff. They will be instrumental in the planning and execution of training courses.
Commercial awareness is of course essential, as is the desire to maximise resort generated revenue from ski packs, après ski and bars.
Key relationships with Recruitment (UK office), Office and Admin staff, Maintenance Staff, Accounts Department.
Key roles and responsibilities (this list is not exhaustive)
• Liaising with recruitment to ensure the winter and summer programmes are adequately staffed
• Ensuring staff are appropriately trained
• Maintaining Quality Standards in properties and deliver of customer service and satisfaction.
• Ensuring H&S and maintenance standards are met
• Overseeing the complex logistics of weekend and midweek transfers.
• Financial Performance of the Properties with respect to budget
• Financial Performance of Ski Pack sales.
• Sales performance of the hotel bars
• Menu planning and costing
• Appropriate and cost effective furnishings and decor in the properties
• Managing the supply chains and reporting for the basic resources needed in the properties:
o Food
o Wine
o Cleaning products
o Wood and other fuels
o Utilities
Key benefits
- £30,000 p.a.
- Company car and mobile phone
This position is a permanent all year round role. It does not have accommodation included in the remuneration package.
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Published at 06-05-2011
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Viewed: 1442 times